Gulf Cool International W.L.L. (“Gulf Cool International,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, purchase products, request HVAC services, or communicate with us through WhatsApp or other channels.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you regarding your personal information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to provide our products, HVAC services, customer support, and website functionality.

Depending on how you interact with us, this may include:

• Name and contact information provided by you
• Phone number, including numbers used for WhatsApp communication
• Email address
• Delivery, installation, or service location details provided by you
• Product enquiries, orders, quotations, and transaction details
• HVAC installation, repair, maintenance, or service request details
• Communication history, including messages exchanged with our team
• Account information if you register for an account on our website
• Technical information such as IP address, browser type, device information, and website activity where collected by our systems or analytics tools

We aim to limit the collection of personal information to what is reasonably required for our business operations, services, security, and applicable legal obligations.

2. How We Use Your Information

We may use the information we collect to:

• Respond to customer enquiries and service requests
• Process and manage product orders
• Arrange AC delivery, installation, repair, and maintenance services
• Prepare quotations and communicate about HVAC projects
• Send order updates and service notifications
• Communicate with customers through WhatsApp, phone, email, or other requested channels
• Provide customer support and after-sales service
• Send transactional messages related to purchases or services
• Improve our website, products, and customer experience
• Maintain the security and reliability of our website and services
• Detect and prevent fraud, spam, misuse, or unauthorized activity
• Meet applicable accounting, regulatory, and legal obligations

We do not sell or rent your personal information.

3. WhatsApp Messaging & Opt-Out Policy

Gulf Cool International W.L.L. may use WhatsApp, including WhatsApp Business Platform or Cloud API services, to communicate with customers regarding enquiries, quotations, orders, installations, maintenance, service updates, customer support, and, where permitted, promotional communications.

You can request to stop receiving promotional or non-essential WhatsApp messages at any time.

Opt-Out

If you no longer wish to receive promotional or non-essential WhatsApp messages from us, you may reply:

STOP

After receiving your opt-out request, You will stop receiving updates from us. If you wish to receive communications again, you may contact us and request to opt in again.

4. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, contractual, accounting, regulatory, or legal requirements.

Depending on the type of information:

• Order and transaction information may be retained for accounting, warranty, record-keeping, and legal purposes
• Installation, repair, and maintenance records may be retained to provide ongoing customer and after-sales support
• Communication records may be retained for customer service and dispute resolution
• Opt-out records may be retained as necessary to ensure that your communication preferences continue to be respected

When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and operational requirements.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to support website functionality and improve the user experience.

Cookies may be used to:

• Remember user or session preferences
• Maintain website and shopping functionality
• Understand general website usage
• Measure website performance
• Support security and fraud prevention
• Provide analytics where applicable

Some cookies may be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.

6. Embedded Content & External Links

Our website may contain embedded content or links to third-party websites and services, including videos, images, maps, social media platforms, payment services, or other external resources.

When you interact with third-party content or leave our website through an external link, the relevant third party may collect or process information according to its own privacy policy and terms.

Gulf Cool International W.L.L. is not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review their privacy policies before providing personal information.

7. Data Sharing & Service Providers

We do not sell or rent your personal information.

We may share limited personal information with trusted service providers when reasonably necessary to operate our business or provide services requested by you. These may include:

• WhatsApp/Meta services used to deliver WhatsApp communications
• Payment processing providers
• Delivery and logistics providers
• Website hosting and technical service providers
• Analytics and security service providers
• Other contractors or service providers involved in fulfilling your order or service request

We may also disclose information when required to comply with applicable laws, regulations, court orders, or lawful requests from government or legal authorities.

Where appropriate, we expect service providers handling personal information on our behalf to process it only for the relevant service purposes and to apply appropriate safeguards.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems and services involved, these measures may include:

• Secure website and server infrastructure
• Restricted access to personal information
• Encryption where appropriate and available
• Account and access controls
• Security monitoring and measures designed to prevent unauthorized activity

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

9. Your Privacy Rights

Subject to applicable laws and relevant exceptions, you may request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of eligible personal information
• Withdraw consent where processing is based on your consent
• Opt out of promotional communications
• Ask questions about how your personal information is used

To exercise a privacy-related request, please contact Gulf Cool International W.L.L. using the contact details provided below. We may need to verify your identity before processing certain requests.

10. Data Deletion Request

You may request the deletion of personal information associated with you, subject to applicable legal, contractual, accounting, warranty, security, and legitimate business record-keeping requirements.

How to Request Data Deletion

To submit a data deletion request, contact us at:

Email: info@gulfcoolqatar.com
Phone: +974-77337721

Please include sufficient information for us to identify your records, such as your name and the phone number or email address you used when communicating with us. For your security, we may request additional information to verify your identity before processing the request.

After verifying your request, we will take reasonable steps to delete or anonymize eligible personal information from systems under our control.

Some information may need to be retained where necessary for:

• Compliance with applicable legal or regulatory obligations
• Accounting and financial record-keeping
• Fraud prevention and security
• Warranty or service records
• Resolving disputes or enforcing agreements
• Maintaining records of communication opt-out requests

Information that must be retained will be kept only for the applicable purpose and retention period.

If you have opted out of marketing communications, we may retain limited information, such as your phone number and opt-out status, to ensure that your preference continues to be respected.

11. Third-Party Services

We may use third-party services to support our website and business operations, including:

• WhatsApp messaging services
• Payment processing
• Website hosting
• Analytics and website performance monitoring
• Delivery or logistics
• Other technical and operational services

These third-party providers may process limited information necessary to perform their services. Their processing activities may also be governed by their own privacy policies and terms.

12. Automated Messaging

We may use automated systems to assist with customer communications, including:

• Order confirmations and updates
• Service notifications
• Appointment or installation updates
• Transactional alerts
• Customer support communications

Where automated messaging is used, it is intended to improve communication and service delivery.

We do not intentionally use automated decision-making or profiling that produces legal or similarly significant effects on individuals solely through automated processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business operations, technologies, or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage users to review this Privacy Policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or a data deletion request, please contact us:

Gulf Cool International W.L.L.

Website: https://gulfcoolinternational.com/
Email: info@gulfcoolqatar.com
Phone: +974-77337721
Location: Doha, Qatar